Elasticsearch, Logstash, and Kibana appreciate the good thing about acquiring lively and practical communities. You've got our assurance of substantial-good quality support and one source of reality being an Elasticsearch Company purchaser, even so the Elastic Neighborhood can also be a handy source for you everytime you need to have it.
When you are in cost-free trial, you are also suitable to get the Elasticsearch Assistance Normal amount support for as long as the demo is active.
The most crucial focus of support is to ensure your deployment reveals a inexperienced status and is on the market. There's no guaranteed First or ongoing reaction time, but we do try to engage on each and every difficulty in 3 company days.
With the Elasticsearch Support Console: Visit the Support website page or pick out the support icon, that appears similar to a lifestyle preserver, on any webpage in the console. Make contact with us by electronic mail: [email protected]
Include the deployment ID that you would like assist with, particularly if you might have numerous deployments. You will discover the deployment ID about the overview web site for the cluster during the Elastic Cloud Console.
For anyone who is on an Elasticsearch Provider Normal subscription and also you have an interest in moving to Gold or Platinum support, remember to Get in touch with us. We also advocate you read through our best methods manual for getting the most out of your respective support practical experience:
We can offer support whether your natural environment is on-prem or while in the cloud. Get in touch with our group to discuss your distinct infrastructure and prerequisites, like SLAs and safety wants.
When you've got any complex thoughts that are not for our Support team, hop on our Elastic Neighborhood community forums and have answers in the experts during the community, like folks from Elastic.
For customers without the need of an Lively membership, check out the Elastic Group boards and get solutions through the specialists within the Group, such as men and women from Elastic.
Describe the situation. Include any appropriate information, together with error messages you encountered, dates and situations when the trouble happened, or anything you think could possibly be helpful.
At that point, Microsoft Marketing will use your whole IP tackle and consumer-agent string making sure that it could adequately method the advertisement click on and cost the advertiser.
Seeking unexpected emergency Elasticsearch support? Are you presently possessing operational troubles with your self-managed Elasticsearch cluster in manufacturing surroundings?
In case you are a whole new client who just signed up for Elasticsearch Support, it usually takes some several hours for the Support Portal usage of be create. Should you have inquiries, access out to us at [email protected].
These membership levels present confirmed reaction moments for support concerns, greater support coverage several hours, and support contacts at Elastic. Furthermore, it involves support for the way-to and improvement inquiries. The exact support protection is determined by your subscription level.
Elasticsearch, Logstash, and Kibana appreciate the advantage of possessing lively and valuable communities. You have got our assurance of higher-top quality support and one source of truth of the matter being an Elastic Cloud consumer, even so the Elastic Local community can also be a valuable resource in your case when you want it.
Support is furnished by e-mail or from the Elastic Support Portal. The key focus of support is to be sure your Elasticsearch Service deployment displays a environmentally friendly status and is obtainable. There is absolutely no confirmed Original or ongoing reaction time, but we do strive to have interaction on each and every difficulty inside three organization times.
To learn more, Look at Quality Support Providers Policy. In case you are on a regular membership, and you are interested in upgrading your support amount, please Make contact with us. We also recommend which you examine our best methods information for receiving the most out of your respective support working experience:
A lot of people promote support then don’t walk the stroll. As a pure open source business, we will only differentiate on price tag and support, and we care deeply about sustaining excellent support and solving our shoppers’ problems quickly.
As an Elasticsearch Services shopper, you can receive an e-mail with Recommendations how you can log in on the Support Portal, in which you can observe both of those present-day and archived conditions.
By contrast, after you click a Microsoft-furnished advertisement that appears on DuckDuckGo, Microsoft Advertising does not affiliate your advertisement-click on Elasticsearch support actions by using a person profile. Furthermore, it does not retailer or share that information apart from for accounting purposes.