Coupled that has a consumer-pleasant interface, these capabilities assist prospects expose the patterns hidden of their facts and discover crucial mission intelligence.
If you are in absolutely free trial, you also are qualified to find the Elasticsearch Provider Common level support for so long as the demo is active.
Should you be utilizing a distribution checklist as your registered email, You may also sign up a 2nd electronic mail address with us. Just open up a circumstance to allow us to know the identify and email tackle you prefer to for being added.
From your Elasticsearch Company Console: Go to the Support website page or find the support icon, that looks just like a lifetime preserver, on any web page during the console. Make contact with us by e mail: [email protected]
Contain the deployment ID that you would like help with, particularly if you have got several deployments. You could find the deployment ID within the overview page for your cluster during the Elastic Cloud Console.
When you've got any complex issues that are not for our Support workforce, hop on our Elastic Neighborhood message boards and get solutions within the industry experts in the Local community, like individuals from Elastic.
Our managed company pedigree and wide customer foundation makes sure that we hold the encounter to fit any buyer ecosystem. It’s what we do every day On a regular basis, we provide mission essential, significant efficiency, and usually-on knowledge options for our shoppers. Our corporation is focused on the operational efficiency of Elasticsearch and complementary open resource info layer systems. Devoted team Elasticsearch support staff is produced up of devoted engineers and Elasticsearch industry experts with extensive operational practical experience. We now have the ability to enable keep your clusters functioning effectively and correctly beneath many ailments and use instances Spin up a cluster in minutes Absolutely free Trial
When you have any complex concerns that are not for our Support crew, hop on our Elastic community message boards and acquire answers with the gurus in the Local community, together with people from Elastic.
In case you Speak to us by e-mail, make sure you use the e-mail tackle that you registered with, to ensure we can help you additional speedily.
If you just signed up for just a trial, you do not get usage of the Support Portal until finally you subscribe. Rather, you'll be able to request help using Elasticsearch support the other techniques thorough During this doc.
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Seeking unexpected emergency Elasticsearch support? Are you currently having operational troubles along with your self-managed Elasticsearch cluster in manufacturing atmosphere?
By electronic mail: [email protected]. In case you Get hold of us by e-mail, make sure you use the email address which you registered with, to ensure we may help you much more promptly. In case you are utilizing a distribution record as your registered e mail, You may also register a 2nd electronic mail tackle with us.
These membership ranges deliver guaranteed response moments for support concerns, better support protection several hours, and support contacts at Elastic. It also incorporates support for the way-to and advancement thoughts. The exact support coverage depends upon your membership degree.
Our support web pages happen to be offered in English, to translate to your required language You can utilize the crafted-in translate perform in Chrome or Firefox.
Support is provided by email or in the Elastic Support Portal. The key concentrate of support is to be sure your Elasticsearch Company deployment shows a inexperienced standing and is obtainable. There is absolutely no certain initial or ongoing response time, but we do attempt to engage on each and every problem inside 3 enterprise days.
To find out more, check Top quality Support Products and services Coverage. If you are on a typical subscription, so you have an interest in upgrading your support amount, be sure to Get hold of us. We also suggest you study our greatest methods information for getting the most out of your respective support experience:
A number of people provide support and after that don’t walk the wander. As being a pure open supply corporation, we can easily only differentiate on rate and support, and we care deeply about preserving very good support and solving our clients’ difficulties rapidly.
As an Elasticsearch Assistance consumer, you may get an electronic mail with Directions how to log in towards the Support Portal, where you can monitor both of those present-day and archived conditions.
Just open up a circumstance to allow us to know the title and e-mail deal with you want to become added. When opening a circumstance, there are a few things you can perform for getting enable speedier: