Elasticsearch, Logstash, and Kibana get pleasure from the advantage of getting vivid and helpful communities. You have got our assurance of high-high-quality support and single source of truth being an Elasticsearch Assistance purchaser, but the Elastic Group can be a helpful useful resource for you personally everytime you need to have it.
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When you are employing a distribution record as your registered electronic mail, You may as well register a second email tackle with us. Just open up a situation to allow us to know the title and email deal with you prefer to to get additional.
In the Elasticsearch Provider Console: Visit the Support web page or choose the support icon, that looks just like a existence preserver, on any page during the console. Speak to us by email: [email protected]
Involve the deployment ID that you might want assist with, particularly when you've numerous deployments. You'll find the deployment ID to the overview site in your cluster from the Elastic Cloud Console.
When you are on an Elasticsearch Company Typical membership so you are interested in shifting to Gold or Platinum support, make sure you contact us. We also recommend that you browse our greatest procedures guidebook for getting the most out of your support working experience:
We can offer support regardless of whether your environment is on-prem or in the cloud. Contact our workforce to debate your distinct infrastructure and requirements, which includes SLAs and protection requires.
Discuss your precise necessities Once you enter a support deal with Instaclustr, you will be leveraging in excess of 300 million node hrs of administration and support encounter with open up source systems, including the Open up Distro of Elasticsearch.
For those who Make contact with us by e-mail, remember to use the e-mail address which you registered with, making sure that we will let you much more speedily.
If you merely signed up for a trial, you do not get use of the Support Portal right until you subscribe. Rather, it is possible to request assistance using the other techniques in depth With this doc.
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By electronic mail: [email protected]. For those who Get hold of us by e mail, make sure you use the email handle that you just registered with, in order that we will help you more immediately. If you're employing a distribution listing as your registered email, You may also sign up a 2nd email handle with us.
Explain the trouble. Include any applicable facts, like error messages you encountered, dates and situations when the condition happened, or anything you think may very well be valuable.
Elasticsearch, Logstash, and Kibana take pleasure in the good thing about possessing vivid and beneficial communities. You have our assurance of superior-quality support and solitary source of fact as an Elastic Cloud Elasticsearch support person, however the Elastic Group may also be a handy resource in your case whenever you will need it.
Support is provided by electronic mail or with the Elastic Support Portal. The leading concentrate of support is to be sure your Elasticsearch Service deployment displays a environmentally friendly status and is offered. There is no assured First or ongoing response time, but we do strive to interact on every concern in just 3 business enterprise days.
To find out more, Look at Premium Support Companies Plan. For anyone who is on a Standard subscription, therefore you are interested in upgrading your support amount, please Get hold of us. We also advocate that you just study our greatest procedures guideline for getting the most out of one's support knowledge:
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As an Elasticsearch Services consumer, you'll receive an email with Guidance ways to log in into the Support Portal, in which you can observe equally recent and archived situations.
Just open a situation to let us know the identify and electronic mail tackle you prefer to to become added. When opening a circumstance, Here are a few belongings you can do to obtain help a lot quicker: